You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that processing times may vary depending on your financial institution, but typically refunds for canceled orders are processed within 3-5 business days.
To cancel an order, please contact our customer service team immediately after placing your order. We recommend providing your order number and the email address used to place the order for faster processing. Once your order has entered the shipping process, it can no longer be canceled and will be subject to our standard return policy.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that certain items are non-returnable, including perishable goods, personalized items, and products marked as final sale. Shipping costs are non-refundable, and you will be responsible for paying return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be applied to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account statement.
If you returned an item because of our error (e.g., wrong item shipped or defective product), we will refund the full purchase price plus any applicable sales tax and original shipping charges. For all other returns, only the purchase price of the item will be refunded.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and proof of purchase ready when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name:
Address: 23 Florida Avenue Northeast, Washington, DC
E-Mail: [email protected]
Phone: +1 419 164 0580
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
